---
title: "Patient Complaints & Grievances | Texian Health"
url: https://texianhealth.com/patient-complaints
description: "Learn how to submit a complaint to Texian Health & Longevity and find information about the review process and state licensing boards."
lang: en
---

# Patient Complaints & Grievances

**Effective Date:** March 6, 2026

We want to hear from you if any part of your experience falls short. Every complaint is reviewed personally by our provider, and no patient will ever be penalized, discharged, or treated differently for raising a concern.

## 1. How to Submit a Complaint

Email: TexianHL@proton.mePhone: 346-578-8518Mail: WhaleyAP LLC d/b/a Texian Health & Longevity, 29422 Pewter Run Lane, Katy, TX 77494

Please include your name, the best way to reach you, the date of the visit or transaction involved, and a description of the concern. Do not include additional protected health information in an unsecured email — we will move the conversation to a secure channel.

## 2. Our Response Timeline

- We acknowledge every complaint within two business days.
- We complete our review and provide a written response within 30 calendar days.
- If the review requires more time, we will tell you why and give you a revised date.
- Complaints and their resolutions are documented and retained for quality review.

## 3. Billing and Refund Concerns

Billing disputes are handled under our Refund Policy, Cancellation Policy, and Membership Refund Policy. Contact us before initiating a chargeback so we can resolve the issue directly.

## 4. Privacy Complaints

Concerns about the handling of your health information are addressed under our HIPAA Notice of Privacy Practices, which also explains how to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

## 5. External Regulatory Contacts

You always have the right to contact the licensing board in your state directly:

- Texas Board of Nursing — verification & complaint portal (https://txbn.boardsofnursing.org/licenselookup)
- Florida Department of Health — verification & complaint portal (https://mqa-internet.doh.state.fl.us/mqasearchservices/healthcareproviders)
- Arizona State Board of Nursing — verification & complaint portal (https://www.nursys.com/LQC/LQCTerms.aspx)
- Nevada State Board of Nursing — verification & complaint portal (https://nvbn.boardsofnursing.org/licenselookup)
- Utah Division of Occupational and Professional Licensing — verification & complaint portal (https://secure.utah.gov/llv/search/index.html)

## 6. Emergencies

This process is not for urgent clinical matters. If you are experiencing a medical emergency, call 911 immediately.

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